1. Introduction
VaultDBForge ("we", "our", or "us") is committed to protecting the privacy and security of your personal data. This Privacy Policy describes how we collect, use, process, and disclose your information, including personal data, in conjunction with your access to and use of our specialized database server solutions and services.
This Privacy Policy applies to all users of our services, including website visitors, clients, and business partners. It is compliant with the General Data Protection Regulation (GDPR) and the applicable data protection laws of Lithuania.
2. Data Controller
VaultDBForge, located at Taikos pr. 52C, Klaipėda, 91184 Klaipėdos m. sav., Lithuania, is the data controller responsible for the processing of your personal data.
For questions or concerns about our data processing practices, you can contact our Data Protection Officer at privacy@samogitiaanalytics.com or by phone at +37066691984.
3. Personal Data We Collect
We collect and process the following categories of personal data:
3.1. Information You Provide to Us
- Contact Information: Name, email address, phone number, company name, and postal address when you contact us, request information, or use our services.
- Business Information: Job title, department, and business needs related to database services.
- Communication Data: Information provided in communications with us, including support requests, consultation inquiries, and feedback.
- Transaction Data: Details of services you have purchased from us and billing information.
3.2. Information We Collect Automatically
- Usage Data: Information about how you interact with our website, including pages visited, time spent on pages, and features used.
- Device Information: Information about the device used to access our website, including device type, operating system, and browser type.
- Log Data: IP address, access times, and referring website addresses.
- Cookie Data: Information collected through cookies and similar technologies. For more information, please see our Cookie Policy.
4. Legal Basis for Processing
We process your personal data based on the following legal grounds:
| Legal Basis | Examples |
|---|---|
| Contract Performance | Processing necessary for the performance of a contract with you or to take steps at your request before entering into a contract (e.g., providing database server solutions, processing orders). |
| Legitimate Interests | Processing necessary for our legitimate interests, provided that such interests are not overridden by your rights and freedoms (e.g., improving our services, analyzing usage patterns, preventing fraud). |
| Legal Obligation | Processing necessary for compliance with legal obligations to which we are subject (e.g., tax reporting, responding to official requests from authorities). |
| Consent | Processing based on your specific, informed, and unambiguous consent (e.g., sending marketing communications, using non-essential cookies). |
5. Purposes of Processing
We process your personal data for the following purposes:
5.1. Service Provision and Business Operations
- Providing and managing our specialized database server solutions and services.
- Processing and fulfilling your requests, orders, and transactions.
- Communicating with you regarding our services, support, and consultations.
- Managing our relationship with you, including responding to inquiries and addressing concerns.
- Conducting pre-deployment benchmarking and performance analysis.
5.2. Service Improvement and Development
- Analyzing usage patterns to improve our website and services.
- Developing new features, products, and services.
- Conducting research and analysis to enhance database optimization techniques.
- Gathering feedback to improve user experience.
5.3. Communication and Marketing
- Sending service-related communications and updates.
- Providing information about relevant products, services, and events (with consent where required).
- Conducting surveys and collecting feedback.
5.4. Legal and Security Purposes
- Complying with legal obligations and regulatory requirements.
- Protecting our rights, privacy, safety, and property.
- Detecting and preventing fraud, security breaches, and other harmful activities.
- Enforcing our terms of service and other legal agreements.
6. Data Retention
We retain your personal data only for as long as necessary to fulfill the purposes for which it was collected, including for the purposes of satisfying any legal, accounting, or reporting requirements. To determine the appropriate retention period, we consider:
- The amount, nature, and sensitivity of the personal data.
- The potential risk of harm from unauthorized use or disclosure.
- The purposes for which we process the data and whether we can achieve those purposes through other means.
- Applicable legal requirements.
Specific retention periods:
| Data Category | Retention Period |
|---|---|
| Contact information | For the duration of the business relationship plus 3 years |
| Transaction data | 10 years (to comply with tax and accounting regulations) |
| Communication data | 3 years after the last communication |
| Website usage data | 26 months |
After the retention period expires, we will securely delete or anonymize your personal data.
7. Data Sharing and Transfers
We may share your personal data with the following categories of recipients:
7.1. Service Providers
We may share your information with third-party service providers who perform services on our behalf, such as:
- IT and system administration service providers.
- Professional advisers (e.g., lawyers, bankers, auditors, insurers).
- Analytics providers to help us improve our website and services.
- Communication and customer relationship management platforms.
These service providers are obligated to protect your data and may only process it for the specific purposes we have designated.
7.2. Business Partners
We may share your information with business partners with whom we collaborate to provide specific services or products (e.g., hardware manufacturers, database software providers). These partners are bound by data protection agreements and may only use your data for the agreed purposes.
7.3. Legal Requirements
We may disclose your information if required by law, regulation, legal process, or governmental request, or to protect our rights, property, or safety, or that of others.
7.4. International Transfers
We primarily store and process your data within the European Economic Area (EEA). However, some of our service providers may be based outside the EEA. Whenever we transfer your personal data outside the EEA, we ensure a similar degree of protection by implementing at least one of the following safeguards:
- Transferring to countries that have been deemed to provide an adequate level of protection by the European Commission.
- Using specific contracts approved by the European Commission (Standard Contractual Clauses).
- Implementing additional technical and organizational measures to protect your data.
8. Your Rights as a Data Subject
Under the GDPR and applicable data protection laws, you have the following rights:
8.1. Right to Access
You have the right to request information about whether we process your personal data and to receive a copy of the personal data we hold about you.
8.2. Right to Rectification
You have the right to request the correction of inaccurate personal data or the completion of incomplete personal data.
8.3. Right to Erasure (Right to be Forgotten)
You have the right to request the deletion of your personal data in certain circumstances, such as when the data is no longer necessary for the purposes for which it was collected or when you withdraw your consent.
8.4. Right to Restriction of Processing
You have the right to request the restriction of processing of your personal data in certain circumstances, such as when you contest the accuracy of the data.
8.5. Right to Data Portability
You have the right to receive your personal data in a structured, commonly used, and machine-readable format and to transmit this data to another controller.
8.6. Right to Object
You have the right to object to the processing of your personal data in certain circumstances, including when the processing is based on legitimate interests or for direct marketing purposes.
8.7. Right to Withdraw Consent
If we process your personal data based on your consent, you have the right to withdraw your consent at any time. This will not affect the lawfulness of processing based on consent before its withdrawal.
8.8. Right to Lodge a Complaint
You have the right to lodge a complaint with a supervisory authority, in particular in the EU member state of your habitual residence, place of work, or place of the alleged infringement.
To exercise any of these rights, please contact our Data Protection Officer at privacy@samogitiaanalytics.com. We will respond to your request within one month, with the possibility of extending this period by two additional months if necessary, taking into account the complexity and number of requests.
9. Data Security
We implement appropriate technical and organizational measures to protect your personal data against accidental or unlawful destruction, loss, alteration, unauthorized disclosure, or access. These measures include:
- Encryption of personal data where appropriate.
- Regular testing and evaluation of the effectiveness of our security measures.
- Restricting access to personal data to authorized personnel only.
- Implementing procedures to handle data breaches.
- Regular security assessments and staff training.
While we take reasonable steps to secure your data, no method of transmission over the internet or method of electronic storage is 100% secure. Therefore, we cannot guarantee absolute security.
10. Children's Privacy
Our services are not directed to individuals under the age of 18. We do not knowingly collect personal data from children. If we become aware that we have collected personal data from a child without parental consent, we will take steps to delete that information as soon as possible.
11. Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our practices or for other operational, legal, or regulatory reasons. We will notify you of any material changes by posting the new Privacy Policy on our website and updating the "Last Updated" date. We encourage you to review this Privacy Policy periodically to stay informed about how we are protecting your personal data.
12. Contact Information
If you have questions or concerns about this Privacy Policy or our data practices, please contact our Data Protection Officer:
- Email: privacy@samogitiaanalytics.com
- Phone: +37066691984
- Postal Address: Taikos pr. 52C, Klaipėda, 91184 Klaipėdos m. sav., Lithuania
Last Updated: January 22, 2026